Resident Resources
How Can We help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The resident guide outlines the community guidelines for Fort Hood Family Housing including information on when your BAH will start, self-help, mailbox key information, pools and trampoline guidelines.
How do I contact my Community Office?
Chaffee, McNair, Patton & Wainwright Community
Office
6310 Tank Destroyer Blvd
Tel: 254 285 2251
Kouma & Montague Community Office
48810 Washington Street
Tel: 254 285 2245
Comanche I & II Community Office
51814-1 Comanche Avenue
Tel: 254 285 2243
Pershing & Venable Community Office
5649-2 Lockridge Loop
Tel: 254 285 2242
Comanche III Community Office
53301 Drum Song Trail
Tel: 254 285 2244
What is the process to escalate a concern related to my home or community?
Fort Hood Family Housing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Are pets allowed?
Yes, we gladly welcome four-legged family members at Fort Hood Family Housing! Please see the pet addendum for more information about our pet policy and information about restricted breeds. Fort Hood Veterinary Center also has helpful information for your Cat and Dog.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water, and neighborhood safety.
Click Here to watch the
video
Am I allowed to run a business from my home?
To conduct a home enterprise, you must contact consumer affairs as stated in the Army Regulation 420-37.
Are guests allowed to stay with me?
Yes, you will need to contact your community office if your guests plan to stay for longer than 30 days.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
We’d be happy to keep an eye on your home! Fill out a home care request form, and turn it into the Community Center office.
Maintenance
How do I report a maintenance issue?
If you’re experiencing a maintenance issue in your home, please call the maintenance line at 254-532-3133 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here.
Are any items available for pick-up by residents?
We are pleased to offer residents a convenient
Self-Help Center, where you can pick-up several replacement items
for your home. The center is located at 4313 Warehouse Ave &
77th and is open from 8 a.m. to 5 p.m. Monday through Friday.
The following items are available for pick-up:
-AC Filters (all sizes)
-Door Stoppers
-Outlet Covers
-Shower Head
-Sink Stoppers
-Toilet Handle
-Toilet Flapper
-Toilet Seats
-Window Blinds (5 per month)
-Light Bulbs
-9 Volt Batteries
Home Alterations
How do I submit a request to alter my home?
Fort Hood Family Housing does allow limited
modifications within the homes.
For more information on the approved colors for paint
modifications, review our
paint request
form. If you’re interested in
installing a satellite dish, please review the
satellite
request and return the necessary
paperwork.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
When is the grass cut?
Grass cutting schedule:
Monday - Comanche II, Comanche III East, McNair, Pershing Park
Tuesday - Comanche II, Comanche III East, McNair, Chaffee,
Pershing, Venable
Wednesday - Comanche II, Comanche III West, Chaffee, Wainwright,
Kouma
Thursday - Comanche I, Comanche III West, Wainwright,
Wainwright North, Kouma, Montague
Friday - Comanche I, Comanche III West, Patton, Montague
The schedule is subject to change.
Departing Residents
I’m moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renter’s insurance mandatory?
Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter’s insurance providers, click here.
Does Fort Hood Family Housing have a program to assist spouses when soldiers are deployed?
Yes! Click here for information on our Deployed Spouse Program. Click here for more information on our mowing program. Contact your community office with any questions. We're here to help!
Provide Feedback
Tell us how we’re doing!
Our team is committed to providing you with great
customer service and community programs. Feedback you provide
through Insite™ surveys help us make improvements that are
important to you. Please take a few moments to provide us
with feedback about services received from our leasing, maintenance
and community teams. We also encourage you to share your
ideas and suggestions to improve services and enhance community
activities and programs.
Please follow the appropriate links referencing the type of service
you’ve most recently experienced.
Leasing
Experience
You’re looking for a home, we would love to hear how we can
help.
Move-In
Experience
Getting settled in after you've just moved can be stressful. Tell
us about your experience.
Service Request
Experience
Since everything will eventually need a little maintenance or a
fix, we want to make sure that everything meets your
satisfaction.
Resident Experience
Survey
Hate to see you leave us, but would love to hear about your
experience.
General
Feedback
Our promise to you is that the service you receive each day is
consistent and meets your expectations every time. Give us your
Insite™ when one of our team members meets or exceeds your
expectations and let us know when we don’t. Your Insite™ allows us
to improve services and to recognize our staff for providing great
service.
Resident Bill of Rights
Resident Bill of Rights
Click here to view a copy of the Resident Bill of Rights
