Resident Resources

How Can We help?

Community Guidelines & Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Fort Hood Family Housing including information on when your BAH will start, self-help, mailbox key information, pools and trampoline guidelines.

How do I contact my Community Office?

Chaffee, McNair, Patton & Wainwright Community Office
6310 Tank Destroyer Blvd
Tel: 254 285 2251

Kouma & Montague Community Office
48810 Washington Street
Tel: 254 285 2245

Comanche I & II Community Office
51814-1 Comanche Avenue
Tel: 254 285 2243

Pershing & Venable Community Office
5649-2 Lockridge Loop
Tel: 254 285 2242

Comanche III Community Office
53301 Drum Song Trail
Tel: 254 285 2244

Are pets allowed?

Yes, we gladly welcome four-legged family members at Fort Hood Family Housing! Please see the Animal Addendum for more information about our pet policy and information about restricted breeds. Fort Hood Veterinary Center also has helpful information for your cat and dog.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water, and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

To conduct a home enterprise, you must contact consumer affairs as stated in the Army Regulation 420-37.

Are guests allowed to stay with me?

Yes, you will need to contact your community office if your guests plan to stay for longer than 30 days.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

We’d be happy to keep an eye on your home! Fill out a home care request form, and turn it into the Community Center office.

Maintenance

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (254) 532-3133 as soon as possible. For routine service requests, you may also submit your maintenance request online

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 14-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the RentCafé Resident App and enable notifications to receive an alert when the maintenance technician is on their way to your home!

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help Center, where you can pick-up several replacement items for your home. The center is located at 4313 Warehouse Ave & 77th and is open from 8 a.m. to 5 p.m. Monday through Friday.

The following items are available for pick-up:

  • AC Filters (all sizes)
  • Door Stoppers
  • Outlet Covers
  • Shower Head
  • Sink Stoppers
  • Toilet Handle
  • Toilet Flapper
  • Toilet Seats
  • Window Blinds (5 per month)
  • Light Bulbs
  • 9 Volt Batteries

Home Alterations

How do I submit a request to alter my home?

Fort Hood Family Housing does allow limited modifications within the homes.
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork.

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash and Recycle Schedule

When is the grass cut?

Grass cutting schedule:
Monday - Comanche II, Comanche III East, McNair, Pershing Park
Tuesday - Comanche II, Comanche III East, McNair, Chaffee, Pershing, Venable
Wednesday - Comanche II, Comanche III West, Chaffee, Wainwright, Kouma
Thursday - Comanche I, Comanche III West, Wainwright, Wainwright North, Kouma, Montague
Friday - Comanche I, Comanche III West, Patton, Montague

The schedule is subject to change.

Departing Residents

I’m moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter’s insurance providers, click here.

Does Fort Hood Family Housing have a program to assist spouses when soldiers are deployed?

Yes! Click here for information on our Deployed Spouse Program. Click here for more information on our mowing program. Contact your community office with any questions. We're here to help!

Provide Feedback

Tell us how we’re doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities. 

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?


Informal Dispute Resolution Process – All Residents
Fort Hood Family Housing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Fort Hood Family Housing home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.