Resident Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Fort Hood Family Housing including information on when your BAH will start, self-help, mailbox key information, pools and trampoline guidelines.

How do I contact my Community Office?

Chaffee, McNair, Patton & Wainwright Community Office
6310 Tank Destroyer Blvd
Tel: 254 285 2251

Kouma & Montague Community Office
48810 Washington Street
Tel: 254 285 2245

Comanche I & II Community Office
51814-1 Comanche Avenue
Tel: 254 285 2243

Pershing & Venable Community Office
5649-2 Lockridge Loop
Tel: 254 285 2242

Comanche III Community Office
53301 Drum Song Trail
Tel: 254 285 2244

Are pets allowed?

Yes, we gladly welcome four-legged family members at Fort Hood Family Housing! Please see the Animal Addendum for more information about our pet policy and information about restricted breeds. Fort Hood Veterinary Center also has helpful information for your cat and dog.

Is there a Foster Option for my pets?

Yes, the Resident Advisory Board has connected Fort Hood Family Housing with a tremendous resource for our families who both need to have a pet fostered and to serve as a foster home.

Need to have a pet fostered? PACTforAnimals.org is a 501 (c)(3) organization that supports our nation’s hospital patients and military personnel by providing free, safe, emergency foster care for their pets. Click here to apply for assistance.

Want to be a Foster for a Pet? PACT foster homes come in all shapes and sizes. Join the PACT army of civilian volunteers and sign up to be a foster parent by Clicking Here. As a Foster, FHFH enrollment approval will be required and can be obtained by calling (254) 523-6239.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water, and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

To conduct a home enterprise, you must contact consumer affairs as stated in the Army Regulation 420-37.

Are guests allowed to stay with me?

Yes, you will need to contact your community office if your guests plan to stay for longer than 30 days.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

We’d be happy to keep an eye on your home! Fill out a home care request form, and turn it into the Community Center office.

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (254) 532-3133 as soon as possible. For routine service requests, you may also submit your maintenance request online. 

With the MSC, you can expect: 

• Upgraded call handling and customer experience
• US-based representatives with strong facilities knowledge
• New call back feature offered to avoid wait times
• Appointment notifications and reminders
• Superior response and specialized technician assignments

Are any items available for pick-up by residents?

We are pleased to offer residents a convenient Self-Help Center, where you can pick-up several replacement items for your home. The center is located at 4313 Warehouse Ave & 77th and is open from 8 a.m. to 5 p.m. Monday through Friday.

The following items are available for pick-up:

• AC Filters (all sizes)
• Door Stoppers
• Outlet Covers
• Shower Head
• Sink Stoppers
• Toilet Handle
• Toilet Flapper
• Toilet Seats
• Window Blinds (5 per month)
• Light Bulbs
• 9 Volt Batteries

How do I submit a request to alter my home?

Fort Hood Family Housing does allow limited modifications within the homes.
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork.

When can I expect the trash and recycling to be picked up?

Trash and Recycle Schedule

When is the grass cut?

Grass cutting schedule:

Monday,
Comanche II
Comanche III  
McNair  
Pershing  
Tuesday,
Comanche II
Comanche III
Pershing  
Chaffee  
Wednesday
Comanche I and Comanche II
Comanche III  
Kouma 
Wainwright  
FHFH Comanche pound, Sargent Major Circle
Thursday
Comanche I  
Comanche III  
Old Patton  
Montague  
Comanche and Sargent Major Circle
Austin Homes
Friday
Venable  
Montague  
New Patton  
Comanche III  
Patton GFOQ
Saturday
New Wainwright and extension

The schedule is subject to change.

I’m moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance. For a list of renter’s insurance providers, click here.

Does Fort Hood Family Housing have a program to assist spouses when soldiers are deployed?

Yes! Click here for information on our Deployed Spouse Program. Click here for more information on our mowing program. Contact your community office with any questions. We're here to help!

Tell us how we’re doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities. 

What is the process to escalate a concern related to my home or community?

Informal Dispute Resolution Process – All Residents
Fort Hood Family Housing takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the Department of The Army Memorandum CPM 600-24, Subject: Command Policy Memorandum – U.S. Army Materiel Command (AMC) Universal Lease and Dispute Resolution Policy Guidance for Privatized Military Housing. This memo outlines the detailed process for Army locations.

We are committed to providing an exceptional resident experience while you call Fort Hood Family Housing home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.

Where can I find information about COVID-19?

Please visit the CDC’s COVID-19 webpage for up-to-date information and guidance on COVID-19.