Exterior Home Maintenance Project
During summer 2019, Fort Hood Family
Housing (FHFH) experienced an increase in work orders submitted
related to potential water damage. In order to address this, FHFH
hired a third-party Architectural, Engineering and Material Science
firm to perform testing on a series of vacant homes. Through this
process, we have been able to isolate and identify the potential
sources of water damage, which may include the roof, and have
prepared a detailed plan to address and repair these potential
issues in our community. FHFH gained approval for the project from
local Army leadership quickly and is ready to accomplish this
necessary work to ensure the best possible housing for soldiers and
their families.
What to Expect:
Written notice will be provided to impacted residents two weeks prior to work beginning. Additionally, 48-hours prior to work commencing, residents will receive an in-person visit* by their community management office, along with a member of the construction project team, to go over the scheduled work and answer any questions. (*In-person visit subject to COVID-19 social distancing limitations.)
Our Commitment:
Additional Resources:
What to Expect:
Written notice will be provided to impacted residents two weeks prior to work beginning. Additionally, 48-hours prior to work commencing, residents will receive an in-person visit* by their community management office, along with a member of the construction project team, to go over the scheduled work and answer any questions. (*In-person visit subject to COVID-19 social distancing limitations.)
Our Commitment:
- Work is being performed by a qualified third-party company with oversight by a FHFH project management team.
- Resident health is not a risk while work is being performed, as confirmed by third-party health consultants.
- The Community Manager will be available to answer questions via phone and email. This information will be provided in the 2-week and 48-hour notice.
- If FHFH is informed of a situation that requires additional attention outside of the established project schedule, we will respond within 24-hours to investigate the situation. If there is an active, non-containable water leak, we will respond within 30 minutes.
- Project Start: July 2020
- Project Completion: Estimated Summer 2022
- Prior Week Repairs Completed: 8 units
- In-Progress: 17 units
- Total Repairs Completed: 203 / 972 units
- Work Hours:
- 8:00am-5pm, Monday-Friday, weather permitting
- Weekend work may occur on vacant units
- We will need your assistance and ask that you move your vehicle(s) or items stored outside in the carport, front porch and back porch to protect your property and ensure work can be completed safely. This will also be communicated to you at the 2-week and 48-hour notification prior to work commencing.
Additional Resources:
- Exterior Home Repair FAQ
- Click on your neighborhood below to find out if your home is part of the exterior repair project. Homes within the red outline are included. (*Maps subject to change as work progresses)
