At Fort Hood Family Housing, our number one priority is always to
provide safe and healthy homes, communities, and workplaces. This
commitment is increasingly vital in the face of growing novel
Coronavirus (COVID-19) concerns. We are committed to working
in collaboration with our military partners to enhance and
coordinate communications and provide factual and transparent
information to our residents.
Resident Update -
Dear Valued Residents:
Fort Hood Family Housing continues to monitor COVID-19 very
closely. With the current positive news that the impact of COVID-19
is stabilizing and/or receding in our immediate area, we began
transitioning our operations back toward a more normalized status
last week. We continue to follow all federal, state, and local
guidelines in addition to working in conjunction with installation
Current aspects of operations include:
- Routine service orders (SOs) have resumed. While emergency and
urgent SOs will remain the priority, we have re-commenced the
scheduling and completion of routine SOs in non-quarantined homes.
The currently aged and deferred routine SOs in non-quarantined
homes are being re-integrated into the work-flow schedule for
completion. If you have routine SOs to submit for completion, you
may do so either via calling them in or through the Resident Portal
or App. Please continue to call in emergency and urgent SOs through
the Maintenance Hotline so our team can safely address them in a
timely manner. Please do not use the Resident Portal or App to
submit emergency and urgent work orders.
- Team members will continue to ask screening questions and
social distancing practices during the scheduling and completion of
SOs and other “in-home” activities.
- Community Offices remain open by appointment only. At the same
time, we will continue to provide the option to conduct some
operations virtually allowing you to choose your preference for
interacting with our teams.
- Move-ins, move-outs, move-overs and home showings using our
social distancing practices and face mask requirements are
available to be conducted “in-person” by appointment or can be
completed virtually using our remote practices. The decision is
- If you have been affected by stop movement (cancelled/extended
orders, short orders) please contact your Community Office for
assistance with your move-out process.
- You may continue to contact us via email, phone or through the
- You are encouraged to use the Resident Portal for online rent
payments, access to community forms and resources, to submit
routine SOs and to check on the status of your SOs. We are
temporarily waiving credit and debit card fees on payments
completed through the Resident Portal through the month of
- Resident events will primarily remain virtual.
- Because we care about our residents and team members, social
distancing guidelines, DoD face-covering guidance, enhanced
personal protective equipment (PPE) and cleaning practices remain
in place to prevent further spread of the virus. Our teams remain
committed to following CDC and DoD direction and recommendations as
our operations continue to transition to a more normalized state.
At the same time, we ask for your cooperation as relates to
practicing social distancing and the wearing of face coverings as
well. Also, please understand that you are empowered to ask any
team member to follow these protocols or to take additional steps
for added protection if you are not comfortable with the safety of
- Self-help locations remain closed to walk-in traffic, however,
limited self-help lawn and garden equipment is available by
appointment for resident pickup. Please contact your community
center to make a reservation. Other limited self-help items such as
HVAC filters will continue to be delivered to your home upon
- The re-opening of interior and exterior community amenities
including pools, playgrounds, exercise rooms, playrooms, etc. will
occur in phases and generally in-sync with local installation and
community guidelines related to the re-opening of public
facilities. This may happen independently of other steps
taken during this transition period.
We remain humbled by the opportunity to continue serving all our
residents during these challenging times and appreciate your
continued patience and understanding as we transition back to more
Thank you for your continued commitment to keeping our community
safe and healthy.
The Fort Hood Family Housing Team
Archive of COVID-19