At Fort Hood Family Housing, our number one priority is always to
provide safe and healthy homes, communities, and workplaces. This
commitment is increasingly vital in the face of growing novel
Coronavirus (COVID-19) concerns. We are committed to working
in collaboration with our military partners to enhance and
coordinate communications and provide factual and transparent
information to our residents.
Resident Update -
COVID-19 Resident Update
Dear Valued Residents -
The health and safety of our residents and team members remain our
top priorities as we continue to closely monitor the rapidly
evolving situation surrounding Coronavirus (COVID-19) and act in
accordance with recommendations from the CDC, military leadership,
and local health authorities. We will continue operations as
previously established, including:
Offices are open by appointment only for in-person community and
leasing office visits. Residents are encouraged to use our website,
Resident Portal, telephone, and/or e-mail to contact our
are encouraged to use the Resident Portal for online rent payments,
access to community forms and resources, to submit routine service
orders, and to check on the status of your service orders. We are
temporarily waiving credit and debit card fees on payments
completed through the Resident Portal for your
Please continue to call in emergency and urgent service orders
through the Maintenance Hotline at 254-532-3133 so our team can
safely address them in a timely manner. Routine service
orders can be called in or submitted through the Resident Portal or
Limited self-help items such as HVAC filters are available for
delivery upon request.
As the situation continues to evolve, our communities may implement
additional preventative measures and service modifications.
Any changes will be made in accordance with installation leadership
and will be promptly communicated to residents.
Per military guidance, wear face coverings over nose and mouth
indoors, and outdoors in public spaces when people cannot maintain
a physical distance of at least six feet from those who are not
from the same household. Those outdoor spaces include service
businesses, shopping malls, on public transportation, in-person
spiritual services, childcare, and pet care.
It is important that we remain vigilant and work together as a
community to prevent the spread of COVID-19. The CDC
recommends continuing the following practices to prevent
your hands often – Wash your hands often with soap and water for at
least 20 seconds and/or use a hand sanitizer that contains at least
60% alcohol. Avoid touching your eyes, nose, and mouth as
much as possible.
close contact – Limit contact with others as much as possible,
especially contact with those who are sick. Keep a distance
of at least 6-feet between yourself and others whenever
a face-covering – Everyone should wear a face-covering in public
settings when around people not living in their household.
Continue to keep 6-feet between yourself and others whenever
possible. A face covering is not a substitute for social
coughs and sneezes – Always cover your mouth and nose when you
cough or sneeze. Throw away used tissues and wash your hands
and disinfect – Clean and disinfect frequently touched surfaces
daily. This includes tables, doorknobs, light switches,
countertops, handles, desks, phones, keyboards, toilets, faucets,
We ask for your cooperation as relates to practicing social
distancing and the wearing of face coverings while in your
community or interacting with your neighbors, other residents, and
members of our team. Please follow all posted guidance at
community offices and in amenity spaces. When using
amenities, please practice social distancing between households and
take preventive measures to protect yourself and your
Please rely on accurate, reliable information about COVID-19. The
state and local departments of health in your area are the best
source of up-to-date and relevant information and resources.
Centers for Disease Control: Prevention & Treatment
Thank you for your patience as we navigate this challenging
situation and work to keep your community safe and healthy.
The Fort Hood Family Housing Team
Archive of COVID-19