Current Residents

Safety First! Keep safe this month with a focus on Natural Gas Safety. Follow our weekly safety tips on our Facebook page www.facebook.com/forthoodfh 

WinningEdge Scholarships Available!
 
WinnCompanies, the firm providing property management and maintenance services here at Fort Hood Family Housing is celebrating more than four decades in business by offering an amazing scholarship opportunity to residents!  The WinningEdge Scholarship, a key part of our WinnCares program, is now accepting applications for the 2017-2018 school year.  WinningEdge is one way we reaffirm our commitment to improving the communities and the lives of the people we serve. WinnCompanies has awarded more than $200,000 in scholarships to WinnResidential and WinnMilitary residents all over the country since launching the program in 2012.
 
This year, in honor of the company’s 45th anniversary, 45 residents will be awarded scholarship awards of $1,000. These awards will again be split between applicants from both our military and non-military housing communities. To find out if you or a member of your family is eligible, contact your community office for an application.  All completed applications must be submitted to your Fort Hood Family Housing Community Office no later than March 31st, 2017 for consideration, so don’t delay! 
 
Application Submission Locations:
COMMUNITY OFFICES
Chaffee, McNair, Patton, Wainwright,
6310 Tank Destroyer , Office: (254) 285-2251
Comanche I & II
51814-1 Comanche Ave. , Office: (254) 285-2243
Comanche III
53301 Drum Song Trail, Office: (254) 285-2244
Kouma & Montague
48810 Washington St., Office: (254) 285-2245
Pershing & Venable
5649-2 Lockridge Loop, Office: (254) 285-2242

 
Where can I find the rules and regulations for my community?
 
The resident guide outlines the community guidelines for Fort Hood Family Housing including information on when your BAH will start, self help, mailbox key information, pools and trampoline guidelines.
 
How do I contact my community office?
 
Chaffee, McNair, Patton & Wainwright Community Office
6310 Tank Destroyer Blvd
Tel: 254 285 2251

Kouma & Montague Community Office
48810 Washington Street
Tel: 254 285 2245

Comanche I & II Community Office
51814-1 Comanche Avenue
Tel: 254 285 2243

Pershing & Venable Community Office
5649-2 Lockridge Loop
Tel: 254 285 2242

Comanche III Community Office
53301 Drum Song Trail
Tel: 254 285 2244
 
Are pets allowed?
 
Yes, we gladly welcome four-legged family members at Fort Hood Family Housing! Please see the pet addendum for more information about our pet policy and information about restricted breeds.
 
How do I submit requests to alter my home?
Fort Hood Family Housing does allow limited modifications within the homes.
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork.
 
When can I expect the trash and recycling to be picked up?
 
When is the grass cut?
 
Grass cutting schedule
 
How do I report a maintenance issue?
 
If you’re experiencing a maintenance issue in your home, please call the maintenance line at 254-532-3133 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here.
 
Is renter’s insurance mandatory?
 
Although it's not required, we highly encourage residents to have personal renter's insurance.  For a list of renter’s insurance providers, click here.
 
Am I allowed to run a business from my home?
 
To conduct a home enterprise, you must contact consumer affairs as stated in the Army Regulation 420-37.
 
Are guests allowed to stay with me?
 
Yes, you will need to contact your community office if your guests plan to stay for longer than 30 days.
 
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
 
We’d be happy to keep an eye on your home! Fill out a home watch request  form, and turn it into the Community Center office.
I’m moving out. What now?
 
We understand that moving can be a very stressful time. Take a look at some of our tips below to help eliminate the headaches that often come with moving.

Your 30-Day Notice to Vacate
A Notice to Vacate is written notice provided to the Community Center Office by the Service Member or Spouse (authorized Power of Attorney required) informing us of your intent to vacate your home. A minimum of 30-days’ notice is required prior to vacating. This is per:
  • Lease Agreement
  • Soldiers Civil Relief Act
Can't Provide 30-Day Notice?
Contact the Community Center Office immediately and we can review your circumstances. Short Orders are defined as orders that are received/dated with a report-no-late-date that is less than 30-days (Resident must visit and place a written notice within 72-hours of receiving orders).

Vacation and Permissive TDY are not reasons for short notices
If you choose to move prior to fulfilling the 30-notice date and do not have “short orders” you are financially responsible for the remainder of the 30-day requirement.

Placing Notice to Vacate
When placing your Notice to Vacate at the Community Center Office you will receive a Move-Out Guide brochure that outlines move-out expectations and the process. In addition you will be scheduled for a Move-Out Information Session.

TMO Scheduling Reminder
To ensure that TMO can meet your family’s departure timeline be sure to schedule your move as soon as you have orders.

Move-Out Information Session
These sessions are held on Thursdays at 3pm: Comanche III; Pershing & Venable and Fridays at 11am: Neighborhood Community Center; Kouma & Montague; Comanche I & II.

The session offers interactive group discussions regarding the requirements associated with clearing your home. Attending a workshop is highly recommended in order to fully understand the expectations and reduce final costs.

Cleaning Options
Fort Hood Family Housing (FHFH) offers the “Clean Sweep” policy for all residents departing Fort Hood. The policy is designed to limit the stress associated with the “Move Out” process.  You will find that it is 
not necessary to hire a professional cleaner to achieve the level of cleanliness considered acceptable for move out if you have maintained the cleanliness of your home during your residency.  To qualify, your home must simply meet the general guidelines detailed below. You are encouraged to communicate any questions or concerns with the community office prior to your move out.

The Final Inspection Procedure
All final inspections are scheduled Monday through Thursday.  
  • All personal belongings and trash must be removed.
  • Home is cleaned to expectations as stated in the Move-Out Guide.
  • All keys and garage remotes (if applicable) that were issued are collected.
  • Resident is provided a detailed list of charges (if applicable), prorated BAH amount and amount of refund (if applicable).
  • Resident is provided a Termination Letter.
Please note: refunds are issued after the BAH allotment is received and damage charges (if applicable) have been deducted.  Reminder, the BAH allotment is collected at the end of the month for that month. The refund check is mailed to the forwarding address that you provide. Refund checks typically arrive within 14-business days after the BAH allotment is received.

Tell us how we're doing!
Our team is committed to providing you with great customer service and community programs.  Feedback you provide through Insite™ surveys help us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.